Our Rating's Promise:
We won't publish ratings or share any individual ratings with any supplier. We will only share aggregated data (averages etc) with suppliers to help them improve their service.

Why do we ask for ratings?
Ratings are confidential and we don’t share any individual ratings with suppliers. As an association, one of our goals is to work with our industry suppliers to help improve quality within our industry.

What do we do with the rating information?
We do NOT publish any rating information. We use the aggregated data to provide quantifiable data back to industry suppliers to help them improve their respective products and services.

For example, if a supplier had received 100 ratings for their support and their average rating was 4.1 out of 5, we would simply tell the supplier that their average member rating for service was 4.1 out of 5, based on approx.. 100 members.

Future Possibilities:
In the future, we may be able to provide additional data to help them improve their service. For example, we could provide them with their average score based on members who are new vs. experienced with their software, or we may provide trending data such as telling them that they have improved their service rating by 15% over the past 6 months.

What happens to recommendations or constructive feedback?
If a member gives a high Net Promoter Score (re. the likelihood to recommend), then we ask for a recommendation. Any recommendations are published on the supplier’s listing. On the other hand, if a member gives a low Net Promoter Score, then we ask for some constructive feedback that we can pass on, anonymously to the supplier.

This step-by-step guide will walk you through editing all the customizable sections of your listing overview page. 

Section 1: Editing Company Details 

The company details section includes your company description, contact information, and other business details. 

Step 1. Locate the company details section on your listing overview page. 

Step 2. Click the Edit icon (pencil icon) next to the company details you want to modify. 

Step 3. Make your desired changes to the editable fields. Note that the company name and email address cannot be modified. 

Step 4. Click the Check icon (checkmark) to save your changes. 

Step 5. Verify that your changes have been successfully updated and are displaying correctly. 

 

Section 2: Updating Company Logo 

Your company logo appears prominently on your listing and helps with brand recognition. 

Step 1. Navigate to the company logo section in your listing overview. 

Step 2. Click on the current logo or the "Select Image" button if no logo is currently displayed. 

Step 3. Choose one of the following options: 

• Upload a new image: Browse and select an image file from your computer 

• Select from existing images: Choose from previously uploaded images in your media library 

Step 4. Once you've selected or uploaded your desired logo image, click the "Save" button. 

Step 5. Confirm that your new logo is displaying properly on the listing. 

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Section 4: Editing Overview Text  

Section 3: Updating Company Cover Image 

The cover image serves as the banner for your listing and creates the first visual impression for visitors. 

Step 1. Scroll to the cover image section at the top of your listing overview. 

Step 2. Click on the current cover image or the "Select Image" button if no cover image is set. 

Step 3. Choose your preferred option: 

• Upload a new image: Browse your computer and select a new cover image 

• Select from gallery: Choose from your existing uploaded images 

Step 4. After selecting or uploading your cover image, click the "Save" button to apply the changes. 

Step 5. Review your listing to ensure the new cover image displays correctly and looks professional. 

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The overview text provides a description of your company and services to potential clients. 

Step 1. Locate the overview text section on your listing page. 

Step 2. Click the Edit icon (pencil icon) next to your overview text. 

Step 3. Update your overview text with your desired content, highlighting your company's key services, expertise, and value proposition. 

Step 4. Click the Save button to save your changes. 

Step 5. Review the updated overview text to ensure it displays correctly and effectively represents your business. 

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Section 5: Adding Social Media Links 

Connect your social media profiles to your listing to increase engagement and provide additional ways for clients to connect with you. 

Step 1. Navigate to the Social Media section on your listing overview page. 

Step 2. Click the "Add Link" hypertext to add a new social media profile. 

Step 3. Enter the URL of your social media profile (e.g., LinkedIn, Twitter, Facebook, Instagram). 

Step 4. Select the appropriate social media platform from the dropdown menu if available. 

Step 5. Click "Save" to add the social media link to your listing. 

Step 6. Repeat steps 2-5 for each additional social media profile you want to include. 

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Important Notes: 

• - Non-editable fields: Company name and email address cannot be modified through the overview editing process 

• - Image requirements: Ensure your logo and cover images meet the platform's size and format requirements for optimal display 

• - Save your work: Always remember to save changes after making edits to prevent losing your modifications 

• - Preview changes: Take a moment to review how your edits appear to visitors before finalizing 

• - Social media URLs: Make sure to use complete URLs (including https://) for your social media links 

Your listing overview is now updated with your changes and ready to make a great impression on potential clients and partners! 

 How to Claim a Listing  

Claiming a listing is a simple process that allows you to manage and update your company’s information. Follow these quick steps to manage your listing.  

1. Find Your Listing 
Use the search bar to find your business listing by name. Select your listing card to view its full details. 

2. Find the Claim Your Listing Menu 
On your listing page, look for the three-dot menu icon. Click on this menu to reveal a dropdown. 

3. Claim Your Listing 
From the dropdown, select Claim Listing. A confirmation pop-up will appear informing you that you will become the listing contact.  

4. Confirm Your Claim 
In the pop-up window, Confirm to complete the claim process. 

5. View Your Claimed Listings 
To manage your claimed listing, click on your profile icon at the top right corner of the page. From the dropdown, select My Listings to view and manage all listings you’ve claimed. 

6. Edit and Manage Your Listing  
To edit, manage your subscription, view insights and all the details of your listing, select the gear icon on your listing page.  

 

Managing your listing includes:  

Overview 
Edit your company’s profile information including the logo, text description, cover image, social media, main contact, location, etc. 

Statistics  
View your listing quality score and get tips on how to improve your score for engagement and visibility.   

Categories  
Categories help users find your company via the category search. RFPs are also disseminated to respective categories. The more categories you have, the more likely users are to find your company and the more RFPs you are likely to receive.  

Billing 
View and manage your listing’s subscription plan. The higher the plan, the more benefits you receive.  

Featured Content  
If your plan allows you content credits, you are able to post content in the form of articles, case study, event or event recording, white paper, press release or research survey. Publishing content allows added visibility to your listing and generates leads directly to you for all downloads. Though content can be added at any time, there are 20 days between when content can be published.  

Locations 
Determine your listing headquarters and drag and drop active locations.  

Contacts 
Allow users to contact you directly via email, phone, scheduler or location. Create new or drag and drop to determine the list of contacts that display on your listing.  

Member Pricing & Resources 
Offer exclusive pricing or resources to RSA members. Those who access your perks must agree to share their contact information with you. Set your own terms and conditions and expiration date. From this area you can also View the History of anyone who has downloaded the information.     

Featured Video 
Upload or use an embed code to add a featured marketing video to your listing profile.  

 

 

 

 Upgrading your listing gives you access to enhanced features and greater visibility. Follow these steps to upgrade your listing plan. 

Step 1: Access Your Listing Settings 

Navigate to your listing page and click the Gear icon (settings icon) to edit and manage your listing. 

Step 2: Navigate to the Billing Tab 

Once in the settings menu, locate and click on the "Billing" tab to access your billing and subscription options. 

 

Step 3: Add Payment Method 

If you don't have a payment method on file, you'll need to add one before upgrading. 

Step 3a: Click the "Add Payment Method" button in the billing section. 

Step 3b: A pop-up window will appear requesting your card information. Fill out all required fields: 

• Card number 

• Expiration date 

• CVV/Security code 

• Cardholder name 

• Billing address 

Step 3c: Click "Add Credit Card" to add your payment method to your account. 

Step 4: Click the Upgrade Plan Button 

Once your payment method is added, click the "Upgrade Plan" button to view available subscription options. 

Step 5: Select Your New Plan 

You'll be redirected to a page displaying all available subscription plans. Your current plan will be highlighted. 

Step 5a: Review the available plans and their features. 

Step 5b: To upgrade, click the "Upgrade" button on a plan that is higher than your current plan. 

Step 6: Review Plan Details and Options 

A pop-up window will appear with detailed information about your selected plan. 

Step 6a: Review the plan information and features included. 

Step 6b: Add Coupon Code (Optional): If you have a coupon code, enter it in the designated coupon code area. 

Step 6c: Add New Payment Method (Optional): If you want to use a different payment method, click "Add New Card" to enter alternative payment information. 

Step 7: Review Total Price 

Check the total price displayed for your selected plan, including any discounts from coupon codes. 

Step 8: Accept Terms and Conditions 

Before confirming your upgrade, you must check the box to accept the Terms and Conditions. 

Step 9: Confirm Your Upgrade 

After reviewing all details and accepting the terms: 

• Verify all information is correct 

• Click the "Confirm" or "Subscribe" button to complete your upgrade 

[Image: Screenshot showing the final confirmation button] 

 

Step 10: Upgrade Confirmation 

Once your upgrade is processed, you'll receive confirmation that your plan has been successfully upgraded, and you'll have immediate access to your new plan's features. 

[Image: Screenshot showing upgrade confirmation message] 

 

Important Notes: 

• Payment processing: Your card will be charged immediately upon confirmation 

• Plan activation: New features are typically available immediately after upgrade 

• Billing cycle: Your new plan billing cycle begins from the upgrade date 

• Cancellation: Review the cancellation policy in the terms and conditions 

• Support: Contact customer support if you encounter any issues during the upgrade process 

Congratulations! Your listing has been successfully upgraded and you now have access to enhanced features to better showcase your business. 

 Adding relevant categories to your listing helps potential clients find your services more easily and improves your listing's visibility in search results. Follow these steps to add categories to your listing. 

Step 1: Access Your Listing Settings 

Navigate to your listing page and click the Gear icon (settings icon) to edit and manage your listing. 

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Step 2: Navigate to the Categories Tab 

Once in the settings menu, locate and click on the "Categories" tab to access the category management section. 

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Step 3: Add New Categories 

In the Categories section, click the "Add New" hyperlink text to begin adding categories to your listing. 

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Step 4: Browse Available Categories 

You'll see a list of available categories displayed on the screen. Review the categories that are relevant to your business and services. 

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Step 5: Select Categories from the List 

Method 1 - Browse and Select: 

• Scroll through the category list 

• Check the box next to each category that applies to your business 

• You can select multiple categories that are relevant to your services 

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Step 6: Search for Specific Categories (Alternative Method) 

Method 2 - Use Search Function: 

• If you have specific categories in mind, use the search bar at the top of the category list 

• Type keywords related to your business or services 

• Check the box next to the relevant categories that appear in the search results 

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Step 7: Save Your Category Selections 

After selecting all the relevant categories for your listing: 

• Review your selected categories to ensure they accurately represent your business 

• Click the "Save" button to add the categories to your listing 

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Step 8: Verify Categories Added 

Return to your listing overview page to confirm that your selected categories are now displayed on your listing and are helping to categorize your services properly. 

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Tips for Category Selection: 

• Choose relevant categories: Select only categories that truly represent your services 

• Don't over-categorize: Focus on your primary services rather than selecting too many categories 

• Review periodically: Update your categories as your business services evolve 

• Think like your clients: Choose categories that potential clients would search for when looking for your services 

Your listing is now properly categorized and more discoverable to potential clients searching for your specific services! 

Note: Placeholder text for images - actual screenshots should be inserted at each marked location showing the specific interface elements mentioned in each step.